Sunday, October 26, 2014

5.1 System Operator

Job Description: Under the direct supervision of the DC Manager and the mentorship of the Shift Leader , Systems Operator assists in timely processing of all production and non-production processing and systems monitoring, while ensuring timely delivery of defined task to meet all defined shift responsibilities.
Preferred Qualification: Basic knowledge of IT infrastructure, MS windows, UNIX systems monitoring concept, Basic understanding of backup media handling, concept of data centre and Disaster Recovery Centre, Batch processing etc. Communications Skills listening, verbal and written. Analytical and Research Skills. Computer and Technical skills. Flexibility, Adaptability and Managing Multiple Priorities skills. Friendly and cooperative with co-workers and external parties. Multicultural Sensitivity and Awareness. Problem Solving, Reasoning and Creativity. Must have the ability to work with others in a professional manner . Must carry Honesty, Integrity and Morality. Deals with openness to new ideas and concepts. Working independently or as part of a team, and to carrying out multiple Task. Dedication, Hard-Working, Work Ethic and Tenacity. Dependable, responsible contributor with committed to excellence and success. Self-Motivated and ability to work with little or No Supervision. Willingness to Learn
Skills and Abilities: Perform defined and assigned procedures for processing data in a timely and efficient manner. Perform daily back-ups and media handling task.Report malfunctioning equipment and make arrangements for problem resolution by following ticket opening procedure.Responsible for following the established procedures for batch processing, back-ups, troubleshooting, and the sign-off of all assigned production jobs and health checks.Identify problems as they occur and ensure proper steps are taken to resolve those problems.Initiate corrective action under the direction of a senior operator or Shift Leader within the scope of responsibilities and authorities.Follow escalation procedure while reporting problems to the concerned manager/support Team and ensure that, the tickets are opened and closed with proper justification and details using provided tool Assyst. Perform house-keeping of all the records and ensure they are available as needed.Prepare shift logs for preceding shift and maintain your own shift log/s clearly and completely.Notify all the incidents to all the concerned by sending E-mail and logging the incidents using Assyst Application.Assist Shift Leader to ensure turnover of pending and the task need to be followed by the next shift.Under supervision of the Shift Leader , ensure the timely and accurate delivery of the production schedule, such as Daily, Weekly, Mid-month, Start of Month and End of Month Production Batch processes.Use the tools available to maintain system performance and recommend changes where needed.Be prepared to work in a 24-7 (weekend and/or shift rotation schedule) in a multi-system and multi-platform environment .Perform at or above the Bank’s Information Technology performance standards.Maintain security during shift while monitoring Data Center Environment and systems.Maintain confidentialities of Bank’s business in all aspects. Maintain healthy work environment and keep work places and surroundings tidy.

Ensure that, the task to be performed by the Engineers/Administrators are accompanied by an approved Change Request. Ensure that, external parties are accompanied by one of Bank staff by a reference Ticket number OR ICR.Using skills to prioritize tasks and taking ownership of various issues occurring during your shift
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