Job Description: We are seeking a self-motivated individual to join our
organization. The candidate must be from the banking domain. He should have
atleast 4-5 yrs of experience in Service Desk. This role will join a
team-oriented group and will be hired for Service Desk.
Preferred Qualification: Bachelor Degree in Computer
Science or any related field.4+ years in Service Desk in banking domain.
Candidates with non-banking domain should not apply. Good analytical skills/
Proven problem solving skills. Knowledge in skills and in the use of
technologies for detecting and tracking defects. Good (written and oral)
communication skill.Be able to prepare project documentation within Company
standards. Fluent in the use of software development tools and Utilities/Team
player.
Skills and Abilities:
Managing
of delegated task given by Service Desk Team Leader and Technical Services
Manager.Manage IT Assets Inventories.Manage Purchase Request for IT Device and
related parts base on needs and request. Manage Software License Compliance and
Software Purchase request. Manage Inventories of IT Consumable parts and other
related needs. Continuously update IT Service Desk Policies & Procedure
base on best practice and agreed process. Manage and update service request
workflow. Manage Knowledge Base of IT Service Desk team for it internal use.
Sharing knowledge and expertise to colleagues and other support groups. Provide
Remote Client Access to end-user to resolved issues quickly. Perform Software Installation
( Remotely or Physically ). Perform Printer setup, configurations, maintenance
and troubleshooting. Perform Scanner setup, configurations and troubleshooting.
Physical visit to end-user location to troubleshoot and resolved issues. Manage
Windows OS Standard image, making sure it’s up to date and working
perfectly.Provide Remote Client Access to end-user to resolved issues. Prepare
and submit Inventory reports to Service Desk Manager. Provide 2nd Level
end-user support for Windows Operating System (Windows XP Professional).Provide
2nd Level support for Microsoft Office Suite & Applications. Provide 2nd
Level end-user support for Core Banking System (Globus Client issues). Provide
2nd Level support for Mubasher applications and user accounts.Provide 2nd Level
support for all business client applications (i.e. Stelink, Western Union,
Stemach etc.). Provide 2nd Level support for all business web applications
(i.e. Intranet, HR System, Portfolio etc.). Escalation of Incident to
appropriate 3nd Level support teams.
Send Your Updated CV deen@iitcompany.com
